Hiring a tile and grout cleaner: what to ask, what to avoid
Two tile and grout cleaning quotes for the “same” job often aren't the same job at all — the gap is usually scope: what's included, what's billed as an extra, and what you confirmed before you booked. Here's how to tell a fair deal from an expensive one, grounded in real pricing data.
The one that catches most people out
DIY store products
Rarely match professional results.
Questions to ask a tile and grout cleaner
Most overcharging hides in the scope, not the headline price. These pin it down before you commit.
- 1
Does your quote include grout sealing, or is that extra?
If it's extra, expect around $5–10/sqm.
- 2
Is silicon replace part of the price, or charged separately?
If it's extra, expect around $80–150.
- 3
Will I be charged extra for tile replacement?
- 4
Is anti-slip included, or an add-on?
If it's extra, expect around $8–15/sqm.
- 5
Can you put the full scope and the final price in writing before any work starts?
Scope disputes are the single most common complaint. A written list is what protects you.
- 6
Is GST included in the price you have quoted?
A sole trader under $75k turnover can legally leave GST off, which makes a quote look about 10% cheaper than a registered business for the same work.
Three checks that take five minutes
Check the licence
For licensed trades, ask for the licence number and confirm it on your state's fair-trading or licensing site before you book. Unlicensed work can void your insurance.
Confirm they're insured
Public liability cover protects you if something gets damaged on the job. If an operator can't confirm it, that's a red flag.
Insist on a written quote
A fair quote itemises the scope, names what's excluded, and states whether GST is included. Verbal quotes are where disputes start.
Other mistakes worth avoiding
Not sealing after
Unsealed grout re-stains fast.
What's usually included, and what costs extra
Usually included
- ✓High-pressure grout clean
- ✓Tile surface clean
- ✓Basic stain treatment
Usually charged extra
- +Grout sealing · $5–10/sqm
- +Silicon replace · $80–150
- +Tile replacement
- +Anti-slip · $8–15/sqm
What pushes the price up: heavy staining/mould, large areas, sealing required, old grout.
Tile & Grout Cleaning questions, answered
How often?+
Repair without retiling?+
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Check it against real tile and grout cleaning prices in 30 seconds, then walk in knowing exactly what to ask.