Hiring a locksmith: what to ask, what to avoid
Two locksmith quotes for the “same” job often aren't the same job at all — the gap is usually scope: what's included, what's billed as an extra, and what you confirmed before you booked. Here's how to tell a fair deal from an expensive one. Any prices below are modelled estimates, not measured local prices.
The one that catches most people out
Cheapest in a panic
Ask total cost before work starts.
Questions to ask a locksmith
Most overcharging hides in the scope, not the headline price. These pin it down before you commit.
- 1
Does your quote include lock hardware, or is that extra?
- 2
Is high-security install part of the price, or charged separately?
- 3
Will I be charged extra for after-hours?
- 4
Is smart lock programming included, or an add-on?
- 5
Can you put the full scope and the final price in writing before any work starts?
Scope disputes are the single most common complaint. A written list is what protects you.
- 6
Is GST included in the price you have quoted?
Confirm whether the supplier is GST-registered and whether GST is included. Check the ATO for registration rules.
Three checks that take five minutes
Check the licence
For licensed trades, ask for the licence number and confirm it on your state's fair-trading or licensing site before you book. Unlicensed work can void your insurance.
Confirm they're insured
Public liability cover protects you if something gets damaged on the job. If an operator can't confirm it, that's a red flag.
Insist on a written quote
A fair quote itemises the scope, names what's excluded, and states whether GST is included. Verbal quotes are where disputes start.
Other mistakes worth avoiding
Not rekeying after moving in
Previous owners may have copies.
What's usually included, and what costs extra
Usually included
- ✓Callout/assessment
- ✓Standard manipulation
- ✓Basic key cutting
Usually charged extra
- +Lock hardware
- +High-security install
- +After-hours
- +Smart lock programming
What pushes the price up: after-hours/emergency, high-security systems, multiple locks, safe work.
Locksmith questions, answered
Rekey or replace?+
How long for lockout?+
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